Please arrive at least 5 minutes prior to the start of your class and wait in the reception area on the ground floor before being called up to your class, allowing previous participants to gather themselves and leave. If you arrive late, extending the class will be about discretion if there is not another session booked immediately afterwards.
If you are ill or feeling unwell, we would rather you cancel your session or appointment than risk passing this on to the class and your instructor. Please cancel your place as soon as you are able and we will try to fill your space with a participant on the waitlist in order that you can be credited with the session you have missed.
We ask that you remove your shoes prior to entering the studio and socks must be worn on the equipment at all times. If you don’t have socks with you, you’ll be asked to purchase a pair from us – we sell a basic pair for £5 (regular ankle/ trainer socks) and a pilates grip sock for £11 per pair.
Only water is to be consumed in the studio and please do bring a sealable bottle.
All sessions can be purchased through our booking system, whether classes or private sessions and all packages come with time limits as part of the package deal. You can use your session credits for any class in the week of the same or less value and at the same level at which you attend (beginner, improver or intermediate). Sessions are non-transferable between clients unless specifically purchased as a gift for another client- please ask for further details.